Neo works across the globe with amazing corporates, governments, not-for-profits, and start-ups. For detailed case studies and references, get in touch.

National Australia Bank

Adam Dineen

National Australia Bank
Senior Consultant, Digital Channels

“The Neos worked with NAB on the User Experience strategy and design for the major refresh of NAB’s corporate internet banking platform – NAB Connect. We were sold from day one on their people-focussed design philosophy, the deadlines were tight, the brief kept on changing and sometimes we came up against some very limiting constraints, but the Neos always managed to roll with it and somehow make it seem easy.”
Woolworths

Kate Langford

Woolworths Supermarkets
General Manager, MOR

“Neo continue to be a key partner of Woolworths. They’ve helped the organisation move to design-led thinking. They are incredibly passionate about putting customers at the heart of every decision, and this, alongside their deep understanding of our business makes them an important partner.”
Australia Post

Sam Bartlett

Australia Post
General Manager, Customer Experience

“Neo are our go to partner when we have major strategic challenges to tackle and opportunities to realise. The have not only helped us to place our customers first, they have helped drive us to view our business in a new and often confronting way. Across every touchpoint – retail, customer service through to digital – they are helping us envisage a whole new Australia Post.”

Janis Redford

Catholic Community Services
General Manager

“With a change in government policy, we realised we could not continue to do business in the same way, different approaches were required to be successful. Partnering with Neo has enabled us to identify, develop and implement new innovative approaches to in-home community care. This was critical to not only ensure our organisations ongoing success but also make a meaningful difference to our clients’ lives.”
Australia Post

Graeme Swift

Department of Foreign Affairs and Trade
Passport Services

“Neo are a breath of fresh air. Their strategic thinking, vision and passion for great design is infectious. They have helped us to better understand how to improve and simplify the experience between Australians and the Department of Foreign Affairs and Trade.”
Etihad Airways

Zac Vogel

Etihad Airlines
Head of Marketing, Global Loyalty

“Neo quickly understood the intricacies of our global business, and in doing so have made themselves a very important partner for us. They not only understand users, they have considerable business acumen, which means they strive and create class-leading experiences, that are also commercially viable.”
University Of New South Wales

David Horsely

UNSW

“The workshops, reports and presentation of analysis by Neo provided objective and credible data about the needs of our students. 12 months on that work continues to prove invaluable in the evolution of the UNSW Current Student Website. Their analysis provided a key foundation for us to build upon.”

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