A behaviour-centred design and training company

Copyright © 2020 Neoteny Service Design Pty Ltd  |  All rights reserved  |  

We offer two services:

Design consulting

We deliver value across digital and physical contexts, from strategy to implementation

We design world class products and services and train others to do this too

Design 

consulting

Capability

building

Making new or improving existing products, services, brands and communication.

Training individuals and teams to use behavioural insight to do their jobs better.

Transformation 
and change strategy 

Working out how to best move people and organisations between current and aspirational states

Digital strategy

Exploring and proving ways to leverage digital channels to increase growth

Behavioural investigation

Uncovering the needs and motivations of people and organisations interacting with (and delivering) products and services

Ideation and testing

Designing changes to existing or new products and services and testing to prove results

There’s no ‘right’ solution in product or service design, rather, many directions that could realise desired results in different ways. 

Our job is to find the most plausible direction and create the environment required for that to succeed. 

This demands objective decision making informed by robust evidence.




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We investigate 
and validate plausible interventions

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Over a decade of partnerships across sectors, geographies, and contexts. In times of growth and crisis

Capability building

Behaviour-centred training focused on building practical capability within consumer-facing teams

Evidence-led approach

Expert trainers

Our trainers have decades of demonstrated experience. 
They train from this experience, not scripts or templates

Our approach is grounded in the latest evidence in learning psychology to maximise chances of effectively embedding capabilities

Practical outcomes

Measurement and tracking

We work with organisations to understand how training success is measured and work our training into those frameworks

We prioritise capabilities that will contribute to organisation success, these are reinforced over time through tailored coaching

Training in critical areas to solve problems and grow businesses

Designing products
and services

Communication
and collaboration

Behavioural
investigation

Teams learn to conduct investigation with people and properly synthesise outcomes. With this, they make better decisions.

Learn how to gather evidence from humans, then conduct product and service experiments

Learn how to imagine, prototype and execute new product and service designs

Learn how to build an inclusive culture, how to create compelling narratives then deliver them to inspire

Understanding
human behaviour

Inventing products
and services

Teams learn to generate novel ideas for products and services that don’t yet exist.

Building a compelling narrative

Teams learn the parts of an effective story and how to structure a narrative to ensure engagement and comprehension.

Improving products and services

Teams learn to design and prioritise possible ways to improve on current state versions to increase value and impact.

Presenting with purpose and impact

Teams learn the elements of effective presenting and how to overcome personal barriers to inspire audiences.

Conducting experiments

Teams learn how to design and execute experiments that run over time, in market, in order to validate assumptions and measure value in real time.

User interface prototype design

Teams learn how to design, prototype and test world class UI to ensure users’ interactions are the best they can be.

Working with diversity and inclusiveness

Teams learn to build an inclusive culture and leverage the perspectives that diversity brings to make teams better.

We have recently trained

Personas make marketers stupid: It’s time to embrace the complexity of human behaviour

Published by Michelle Gilmore
Design Director and Founder of Neo

Why objectivity is the most powerful business tool

Published by Michelle Gilmore
Design Director and Founder of Neo

Show Me, Don’t Tell Me: Counteracting Biases in Product Testing

Published by Michelle Gilmore
Design Director and Founder of Neo

Michelle Gilmore on Behaviour-Centred Design

Published by Michelle Gilmore
Design Director and Founder of Neo

What we talk about

Get in touch with our Directors to talk about working with or for us

Michelle Gilmore

Founder and Design Director
Michelle@neoteny.agency

Nic Chamberlain

Managing Director
Nic@neoteny.agency

ABOUT     DESIGN     TRAINING     CONTACT

Interface and visual design

Conceptual and detailed (production ready) design for physical and digital products and services

Brand and communication

Design and production of brand and communication assets to effectively talk to consumers and teams

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There’s no ‘right’ solution in product or service design, rather, many directions that could realise desired results in different ways. 

Our job is to find the most plausible direction and create the environment required for that to succeed. 

This demands objective decision making informed by robust evidence.




Our equitable design process decreases risk

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At Neo, we are only interested in shaping realistic outcomes for our partners and making sure they happen. 

We design practical, proven solutions; not abstract propositions. Selling a utopian notion that will never be realised is an easy way to make money. 

But strategy decks that sell the dream and 'wow' the board rarely lead to anything tangible.

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We are realistic, not idealistic

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We only have hands-on senior designers, who move projects forward without the need for producers of project managers.

Our team are the best because they privilege evidence, can rationalise decisions and aren’t personally 
attached to their work. 

We don’t privilege a channel, we work in digital, physical and virtual spaces and make those work together.




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We have proven experience across channels and industries

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There’s no ‘right’ solution in product or service design, rather, many directions that could realise desired results in different ways. 

Our job is to find the most plausible direction and create the environment required for that to succeed. 

This demands objective decision making informed by robust evidence.




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We sell outcomes, not artefacts

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There’s no ‘right’ solution in product or service design, rather, many directions that could realise desired results in different ways. 

Our job is to find the most plausible direction and create the environment required for that to succeed. 

This demands objective decision making informed by robust evidence.




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We know being customer or human centric isn’t enough

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ABOUT     DESIGN     TRAINING     CONTACT

Terms apply

We have recently trained